Frequently Asked Questions
Everything you need to know about your Viola Hair experience.
What type of hair quality does Viola Hair offer?
We specialize in 100% Remy human hair, ensuring all cuticles are intact and aligned in the same direction to prevent tangling and maintain a natural shine.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
Can I dye or style my hair extensions?
Yes, because our extensions are made from real human hair, they can be curled, straightened, and dyed. However, we recommend consulting a professional stylist to preserve the hair's longevity.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on hair that has been removed from its hygiene seal.
How do I choose the right shade for my hair?
We offer a free color-matching service. Simply email us a photo of your hair in natural lighting, and our specialists will recommend the perfect Viola Hair match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.